Senior Community Associate
Operations
Salary
Location
Benefits
Laptop/desktop for works
Travel/company trips
Job Overview And Responsibility
● Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed ● Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible ● Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities ● Respond to situations as they arise and manage guest conflict ● Hosting member gatherings for co-working space ● Assist with administrative tasks including copying, faxing, sorting and distributing mails, preparing meeting room ● Maintain reception area and all areas in a clean and tidy manner at all times ● Ability to work with financial department, reconciliation OTA, reconciliation with other service ● Ability to do the bi weekly report and other reports ● Ability to learn how to training the new staff as Junior Community Associate Additional Duties: ● Laundry: assist housekeeping with sorting company linen and terry as well as general cleaning/maintenance of the Hostel and Commercial Laundry facilities. ● Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision ● Room cleaning
Required Skills and Experience
● You are fluent in both written and spoken English, other languages (Mandarin, Japanese) are a great advantage ● You pay attention to details, stay focused and learn quickly ● You like to help and love to connect with people, you can explain anything to anyone, and are comfortable with communicating in writing as well as on the phone ● You are motivated and driven. You volunteer for new challenges without having to be asked. You are going to take ownership of your time and aim to make a difference. ● 2 Years working in Leadership, customer experience ● Previous experience in a leadership role within a customer service environment ● Life experience with selected information from different industries ● Strong sales and customer service skills ● Experience managing groups of staff in achieving personal and team Target.
Why Candidate should apply this position
- Base salary + commission - Insurance follows the government law - Promotion opportunities - Youthful working environment, leadership team, enthusiastic advancement and many advancement opportunities. - Other allowance
Preferred skills and experiences
- Priority is given to candidates who already have a tour operator license
Report to
Hiring Manager
Interview process
2 interview rounds in English (at office)
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