Customer Success Manager
Salary
Location
Benefits
13th month salary
Free lunch and Snacks
Performance bonus
Travel/company trips
Salary review
Work-from-home policy
Job Overview And Responsibility
- Own Client Success: Take proactive ownership of a portfolio, ensuring clients achieve their goals through our platform. - Drive Adoption & Loyalty: Develop tailored success plans for each client to maximize product adoption, encourage loyalty, and identify opportunities for growth. - Collaborate on Strategies: Work with Sales to co-create account strategies targeting retention and expansion goals. - Lead Onboarding & Implementation: Guide new clients through the onboarding process, ensuring a seamless and insightful start with the Filum Platform. - Consult Executives: Build and maintain trusted relationships with client executives, offering strategic guidance on customer experience (CX) and engagement initiatives. - Internal Collaboration: Partner with Product, Sales, and Marketing teams to drive customer satisfaction and operational success. - Develop Processes & Resources: Design workflows, initiatives, and materials to improve the efficiency and impact of the Customer Success department.
Required Skills and Experience
"We are looking for a passionate companion who thrives on building sustainable relationships with customers, is eager to deliver true value, and is ready to join us in creating extraordinary success journeys." Candidate Profile - Priority will be given to candidates born between 1997 and 2000. - Experience: Minimum of 1 year in B2B customer success, account management, sales, or consulting (experience in a SaaS environment is a plus). - Career Orientation: Desire to develop a career in Customer Success within a B2B technology company. - A curious, learning-oriented mindset with a passion for customer experience improvements. - Team player committed to shaping a world-class Customer Success department. Required Skills - Proficiency in English (spoken and written). - Visualization: Ability to visualize your thinking. - Skill in AI Prompting: Demonstrated understanding or capability in using AI prompting tools effectively. - Communication Skills: Exceptional ability to communicate and interact well with others. - Team Spirit: Commitment to contributing to the development of a world-class Customer Success department.
Why Candidate should apply this position
- Salary & Allowances: Up to 20M VND, along with additional allowances. - Technology Insights: Strong opportunities to deepen your knowledge in technology, Customer Data Platforms (CDP), and Experience Management (XM). - Real-World Challenges: Engage directly in solving complex business problems related to XM. - Career Development: Support for online or external courses—we grow together. - Engaging Events: Participate in company trips, birthday celebrations, happy hours, and holidays.
Preferred skills and experiences
- Own Client Success: Take proactive ownership of a portfolio, ensuring clients achieve their goals through our platform. - Drive Adoption & Loyalty: Develop tailored success plans for each client to maximize product adoption, encourage loyalty, and identify opportunities for growth.
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