Assistant Manager
HR Administration HR Training Coaching
Mức lương
Khu vực
Phúc lợi
Laptop/desktop for works
Travel/company trips
Tổng quan về công việc và trách nhiệm
About the role We are looking for an assistant manager to help with the daily operations of Meander Saigon Hostel. You’ll manage a team of up to 12 staff on any one shift , and support them in running the daily operation through excellent customer care and leadership. You will verify employee schedules and ensure new hires understand their roles and duties. Responsibilities - Hiring and training new staff members, ensuring they adhere to the hostel policies and have thorough product knowledge and system. - Coaching staff to ensure they achieve their target and provide customers with a positive and great attitude experience. - Overseeing staff rote planning to ensure appropriate levels of coverage. - Monitoring Housekeeping inventory and ensuring the store is well stocked at all times - Training the Staff how to handling the most challenging customer complaints and resolving issues - Assisting with financial and administrative procedures including banking, security of cash and stock counts - Devising promotions and marketing campaigns to improve customer attractions - Supporting the store manager in delivering store Goal and increasing overall profitability - Cover for the store manager during absence and vacation - Report solution for all issue from Housekeeping, Maintenance and Operation to the manager
Kỹ năng và kinh nghiệm tối thiểu
- 2 years working in Leadership, and customer experience in accommodation industry - Previous experience in a leadership role within a customer service environment - Life experience with selected information from different industries - Strong sales and customer service skills - Experience managing groups of staff in achieving personal and team targets. - Experience with recruiting staff and performance evaluation processes - Knowledge of inventory management - Good command in English *Commitment: - Working shifts spread across Monday to Sunday, with some evening shifts. 6 days off/ per month
Tại sao ứng viên nên làm ở đây
- Annual Leave: 12 days/ year. 19 days/ year after 1-year contract. After working 2 years, plus 1 more day annual leave per year. Max: 25 days - Meal Allowance: 45,000 VND - Dress allowance: 750,000 VND - Health check: once a year - Working hours: 8.5h/ a day. 24 working days - Marriage: Can on leave: 03 days Staff under contract at least 6 months: 1,000,000đ - Family member pass away: According to Labor Law: on leave 3 days Staff under contract: 1,000,000đ Staff under probation: 300,000đ - Maternity leave: Labour law - Night shift payment: Labour law - Room discount for staff: 50% off ensuite or receive a free bunk bed, available in all countries. Total 5 nights per staff. - Discount room for staff's family members: 10% off (Must be direct booking via front desk or website) - Labour contract phase: 1 year after the 2nd contract expires, the Indefinite-term labor contract will be applied. - Probation: 2 months - 90% basic salary - Team dinner: 300,000/ per person for the whole team every quarter - Working exchange: Experience over 1 year. Last Appraisal SP or higher. Outbound or Inbound base on the business situation - Charity day: By Quarter, separate into 2 team - Year-end bonus: Base on Appraisal rating. - Company trip: Experience over 1 year. Outbound or Inbound base on the business situation - Travel sponsor: Trip allowance to stay in another hostel. 750,000 VND/ time. 2 times in a year. - Training, Bonus turned education fund, Training, Annual Dinner, Referral Internal Bonus
Ưu tiên có kỹ năng và kinh nghiệm
- Experience in training for hotels is a big plus
Báo cáo cho
Manager
Quá trình phỏng vấn
2 interview rounds in English
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