Academic Coordinator
Education & Tutoring Customer Service
Mức lương
Khu vực
Phúc lợi
Others
Salary review
Travel/company trips
Laptop/desktop for works
Performance bonus
Free lunch and Snacks
Extra health insurance
13th month salary
Full social insurance
Work-from-home policy
Tổng quan về công việc và trách nhiệm
• Interface directly with Marathon’s (i) teachers, (ii) teaching assistants, (iii) students to ensure lessons are delivered on-time, with the best learning experience; • Work directly with our lean-and-mean team to ensure Marathon classes run smoothly and on-schedule; • Ideate and execute initiatives with our teaching assistant teams to ensure Marathon lessons deliver the best academic outcome to students, by creating touch-points before, during, and after classes; • Work with Marathon teachers to craft the best curriculum including lesson plans, course materials, test and assessment materials; • Monitor students’ progress, prepare student report on a regular basis; • Manage any complaints or issues
Kỹ năng và kinh nghiệm tối thiểu
• A Vietnamese, proficient in both spoken and written Vietnamese; • Prior experience in the Tutoring / Education sector, preferably in one of the leading after-class education institutions (either online or offline is good);
Tại sao ứng viên nên làm ở đây
• Applicable for all normal benefits: insurance, discretionary bonus; • Unlimited paid leave, subject to agreement with team on scheduling; • Working environment: we are extremely intense people obsessed with building the best education experience for students in Vietnam
Ưu tiên có kỹ năng và kinh nghiệm
• Experience in Customer Service, Customer Success
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