Customer Service Representative (SaaS)
Customer Service English Customer Service Customer Care
Mức lương
Khu vực
Phúc lợi
Cho phép làm tại nhà
Tổng quan về công việc và trách nhiệm
The Role We are looking for a tech-savvy professional to provide training and helpdesk support to our new and existing client base. This is a critical role where you will act as the first point of contact for our clients, ensuring they get the most out of our software. Key Responsibilities: - Provide high-quality support to clients via phone, email, and live chat. - Guide clients on how to use our SaaS (Software as a Service) products effectively. - Troubleshoot technical issues and provide effective solutions. - Conduct remote training sessions for clients. - Manage support tickets using critical thinking to solve problems "outside the box.
Kỹ năng và kinh nghiệm tối thiểu
- Experience: Minimum 3 years of experience in a Customer Service environment. - Industry Background: Previous experience supporting the use of a SaaS product is highly preferred. - Technical Skills: Tech-savvy with a genuine passion for technology and learning new systems. - Soft Skills: • Excellent English communication skills (verbal and non-verbal) • Excellent phone manner and written communication skills. • Strong critical thinking and problem-solving abilities. • Strong organizational and time management skills. - Equipment: Must have a reliable internet connection and a quiet home office setup suitable for handling calls. - Must be able to work on Monday – Friday, 8:30 AM – 5:00 PM AEST (Australian Eastern Standard Time)
Tại sao ứng viên nên làm ở đây
- Be part of a fast-growing agency with a clear vision and a supportive team environment. - Make a tangible impact on the success of our real estate clients. - Opportunity to grow your skills and take on diverse design challenges.
Ưu tiên có kỹ năng và kinh nghiệm
- Experience working with CRM systems. - Experience in client or team training. - Real Estate industry experience or knowledge.
Báo cáo cho
Team Lead/Co-Founder
Quá trình phỏng vấn
Initial Interview -> Sample Support Phone Call (Roleplay)
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