International Customer Support & Escort Specialist (Vietnam – Malaysia)
Customer Care Client Relations Support
Mức lương
Khu vực
Tổng quan về công việc và trách nhiệm
To accompany and support Vietnamese clients traveling to Malaysia for medical or aesthetic services, ensuring a smooth, professional, and comfortable experience throughout the entire journey. - Pre-travel Client Support • Contact and provide necessary information to clients before their trip to Malaysia. • Guide clients in preparing required documents and travel arrangements. • Coordinate with relevant departments to schedule clinic appointments and services. - Client Escort & Transportation Support • Accompany clients traveling from Vietnam to Malaysia. • Assist clients with procedures at airports, hotels, and during transportation. • Arrange transportation between airport – hotel – clinic. - Support During Service Process • Guide clients during consultation and treatment at the clinic. • Provide basic interpretation support when necessary. • Ensure clients follow the scheduled treatment and service plan. - Post-service Customer Care • Monitor client status and collect feedback after treatment. • Assist clients with return arrangements to Vietnam. • Coordinate with the customer service team for follow-up support after the service.
Kỹ năng và kinh nghiệm tối thiểu
- Proficient in English and Chinese (communication and problem-solving). - Strong communication and interpersonal skills. - Professional attitude and customer-oriented mindset. - Ability to handle unexpected situations during client trips. - Willing to travel domestically and internationally according to client schedules.
Tại sao ứng viên nên làm ở đây
- Base Salary: 18 – 30 million VND / month - Bonus: o Personal commission o Clinic revenue bonus - Probation salary: 85% of base salary - Accommodation support when working in Malaysia - Full benefits according to company policy and labor regulations.
Ưu tiên có kỹ năng và kinh nghiệm
- Valid driver’s license is an advantage. - Experience in one of the following fields is preferred: o Customer service o International client coordination o Tourism / hospitality o Healthcare or aesthetic industry
Báo cáo cho
Operations Manager / Clinic Manager
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