QA Telesales

Closed

QA/QC Quality control Telesale Coaching QA Call Center

Khu vực

Ho Chi Minh

Phúc lợi

Đánh giá lương hàng năm

Bảo hiểm full lương

Tổng quan về công việc và trách nhiệm

➢ Listen call recording/ real time agent consult to consumer. ➢ Quality scoring agent calls. ➢ Detect and record non-compliance found. ➢ Proposed report and training plan for agents. ➢ Coordinate with Trainer and Teamlead to coach and train agents. ➢ Propose solution to improve call quality and sales efficiency. ➢ Other tasks assigned by OM.

Kỹ năng và kinh nghiệm tối thiểu

➢ At least 6 months experience in QA/QC position. ➢ Knowledge and experience in telesales. ➢ Have sense to detect and recognize non-compliance behavior. ➢ Experienced in training and coaching

Tại sao ứng viên nên làm ở đây

➢ Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards ➢ The company has foreign investment capital. ➢ Not a family company. ➢ Professional, dynamic working environment, free parking ➢ Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party. ➢ Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid-Autumn Festival, etc.,,,)