Customer Success Executive
Customer Service Customer Service Customer Support Customer Care
Mức lương
Khu vực
Phúc lợi
Thời gian làm việc linh hoạt
Phúc lợi khác
Đánh giá lương hàng năm
Du lịch/Công tác
Cấp laptop
Phụ cấp ăn uống
Lương tháng 13
Bảo hiểm full lương
Tổng quan về công việc và trách nhiệm
- Own the client onboarding process: guide new employers through platform setup, feature walkthrough, and first-use support - Manage interview scheduling between employers, candidates, and headhunting partners - Handle day-to-day operational requests from the Account Manager team (data updates, follow-up reminders, document filing, etc.) - Keep employer records up to date: interview feedback, platform activity, account status - Respond to inbound queries from headhunting partners related to platform usage and submission process - Track and flag unresolved issues or SLA breaches to the relevant AM - Maintain documentation for CS processes and update SOPs as workflows evolve
Kỹ năng và kinh nghiệm tối thiểu
- 1–2 years of experience in customer support, operations, or a coordination role at a tech startup - Strong follow-through: comfortable managing multiple open threads simultaneously without dropping the ball - Clear written and verbal communication in Vietnamese; working English (reading and writing) - Proficient with Google Workspace and comfortable learning new tools quickly
Tại sao ứng viên nên làm ở đây
- Work directly with the COO and AM team — strong visibility for someone early in their career - Exposure to enterprise client operations and SEA-scale hiring workflows - Competitive salary with performance bonus - Free lunch, parking allowance, team building - Mid-year performance review
Ưu tiên có kỹ năng và kinh nghiệm
- Prior exposure to recruitment, HR tech, or marketplace platforms - Experience supporting a sales or account management team in an ops/admin capacity
Báo cáo cho
Team Lead / COO
Quá trình phỏng vấn
Interview with Team Lead -> Interview with COO
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