Sales Manager
Sales Management
年収
Location
Job Overview And Responsibility
- Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan. - Actively participate in achieving the departmental goals which contribute to the marketing budget. - Closely monitor accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts. - Maximize up-selling opportunities whenever possible. - Assist the Commercial Manager in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups. - Attend major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel. - Plan sales trips, under the direct approval of the Commercial Manager to major market areas, calling on accounts within the specific market areas. - Report to the Commercial Manager on potential markets needing coverage. - Gather information of competitors, such as rate, top accounts and production, room, F&B and events, and report to the Director of Sales regularly. - Keep updated with client relationships and overall business goals through regular entertainment and some activities. - Meet and welcome some top key accounts, group organizers and VIP guests upon check-in. - Take responsibility to conduct hotel inspection for all walk-ins, meeting groups and contracted clients and plan next step for future follow. - Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communication. - Negotiate with accounts on banquet, outside catering events. - Develop increased room nights as well as banquet revenue. - Responsible for the dissemination of the group’s related information to other departments e.g. issues on banquet event orders and group resumes, chairing pre-event meetings. - Maintain close co-ordination with respective departments on organizer’s requirements and last-minute event requirements. - Be visible to organizers and clients during their event / group dates and monitor guest satisfaction. - Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times. - Regularly review Master A/C postings to ensure postings are correctly done. - Review bills with organizers regularly to eliminate adjustments needed on final invoice. - Verify total charges and layout of invoices prepared by Accounts Receivable and send out to organizers. - Obtain feedback from clients and follow through with the necessary actions. - Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any). - Maintain the active event profile database and group chart. - Establish and maintain files of major accounts and assist the Commercial Manager in maintaining the accounts management system. - Establish good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers). - The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. - Carry out any other reasonable duties and responsibilities as assigned.
Required Skills and Experience
- Understand and follow hotel policies, departmental rules, and SOPs. - Plan sales calls properly to maximize results. - Meet and service in-house FIT clients, groups and organizers. - Oversee that group orders are routed to all departments concerned. - Carry out negotiation for rates with corporate clients and travel agents. - Follow-up on correspondences. - Submit weekly sales plans and reports.
Why Candidate should apply this position
- Benefits will be shared in details for successful candidates
Preferred skills and experiences
- Skills prioritize candidates who can onboard as soon as possible
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