QA Telesales
ClosedQA/QC Quality control Telesale Coaching QA Call Center
Location
Benefits
年間給与の見直し
フル社会保険
Job Overview And Responsibility
➢ Listen call recording/ real time agent consult to consumer. ➢ Quality scoring agent calls. ➢ Detect and record non-compliance found. ➢ Proposed report and training plan for agents. ➢ Coordinate with Trainer and Teamlead to coach and train agents. ➢ Propose solution to improve call quality and sales efficiency. ➢ Other tasks assigned by OM.
Required Skills and Experience
➢ At least 6 months experience in QA/QC position. ➢ Knowledge and experience in telesales. ➢ Have sense to detect and recognize non-compliance behavior. ➢ Experienced in training and coaching
Why Candidate should apply this position
➢ Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards ➢ The company has foreign investment capital. ➢ Not a family company. ➢ Professional, dynamic working environment, free parking ➢ Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party. ➢ Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid-Autumn Festival, etc.,,,)
Preferred skills and experiences
➢ Skilled in analyzing records to provide problems and solutions. ➢ Ability to communicate and inspire employees.
Report to
Quản lý sàn
Interview process
Vòng 1: chuyên trách QA -> Vòng 2: Quản lý sàn
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