sangeeth Aajnya37123

Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running resort. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, and also any staff issues. Minutes of the meeting to be sent to MD. Ensure SOP implementation in all departments and check the same during routine operational checks. Monitor the purchase/indent/ requestions of each department, the accounts receivable (collection from debtors) and the accounts payable. Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing a performance assessment of vendors every quarter to HO Purchase. Inspecting all departments for SOP implementation. Inspecting all department with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality culture. Monitor the coordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process. Meet all dept. heads to review & train the staff to upkeep the human capital. Identifying staff learning needs and assisting with the development. Providing timely and constructive feedback to all direct reports as and when required either formally or informally. Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business. Monitor and maintain operation & overhead cost in order to maintain maximum revenue for the organization. Will be on available on call 24 hours a day to resolve any urgent problems on emergencies. Responsible for the overall management of the operation of the resort