Assistant Manager
HR Administration HR Training Coaching
Salary
Location
Benefits
Laptop/desktop for works
Travel/company trips
Job Overview And Responsibility
About the role We are looking for an assistant manager to help with the daily operations of Meander Saigon Hostel. You’ll manage a team of up to 12 staff on any one shift , and support them in running the daily operation through excellent customer care and leadership. You will verify employee schedules and ensure new hires understand their roles and duties. Responsibilities - Hiring and training new staff members, ensuring they adhere to the hostel policies and have thorough product knowledge and system. - Coaching staff to ensure they achieve their target and provide customers with a positive and great attitude experience. - Overseeing staff rote planning to ensure appropriate levels of coverage. - Monitoring Housekeeping inventory and ensuring the store is well stocked at all times - Training the Staff how to handling the most challenging customer complaints and resolving issues - Assisting with financial and administrative procedures including banking, security of cash and stock counts - Devising promotions and marketing campaigns to improve customer attractions - Supporting the store manager in delivering store Goal and increasing overall profitability - Cover for the store manager during absence and vacation - Report solution for all issue from Housekeeping, Maintenance and Operation to the manager
Required Skills and Experience
- 2 years working in Leadership, and customer experience in accommodation industry - Previous experience in a leadership role within a customer service environment - Life experience with selected information from different industries - Strong sales and customer service skills - Experience managing groups of staff in achieving personal and team targets. - Experience with recruiting staff and performance evaluation processes - Knowledge of inventory management - Good command in English *Commitment: - Working shifts spread across Monday to Sunday, with some evening shifts. 6 days off/ per month
Why Candidate should apply this position
- Annual Leave: 12 days/ year. 19 days/ year after 1-year contract. After working 2 years, plus 1 more day annual leave per year. Max: 25 days - Meal Allowance: 45,000 VND - Dress allowance: 750,000 VND - Health check: once a year - Working hours: 8.5h/ a day. 24 working days - Marriage: Can on leave: 03 days Staff under contract at least 6 months: 1,000,000đ - Family member pass away: According to Labor Law: on leave 3 days Staff under contract: 1,000,000đ Staff under probation: 300,000đ - Maternity leave: Labour law - Night shift payment: Labour law - Room discount for staff: 50% off ensuite or receive a free bunk bed, available in all countries. Total 5 nights per staff. - Discount room for staff's family members: 10% off (Must be direct booking via front desk or website) - Labour contract phase: 1 year after the 2nd contract expires, the Indefinite-term labor contract will be applied. - Probation: 2 months - 90% basic salary - Team dinner: 300,000/ per person for the whole team every quarter - Working exchange: Experience over 1 year. Last Appraisal SP or higher. Outbound or Inbound base on the business situation - Charity day: By Quarter, separate into 2 team - Year-end bonus: Base on Appraisal rating. - Company trip: Experience over 1 year. Outbound or Inbound base on the business situation - Travel sponsor: Trip allowance to stay in another hostel. 750,000 VND/ time. 2 times in a year. - Training, Bonus turned education fund, Training, Annual Dinner, Referral Internal Bonus
Preferred skills and experiences
- Experience in training for hotels is a big plus
Report to
Manager
Interview process
2 interview rounds in English
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