[HN] Acting Restaurant Manager
Operations Operation Management Management Operations
Salary
Location
Benefits
13th month salary
Others
Work-from-home policy
Job Overview And Responsibility
Deliver WOW experience - Pursue 4P’s quality excellence. Always looking for the opportunity to deliver the WOW moment to the guest. Engage our service and guests and strengthen guest loyalty. Build up the team - Build up the team who has strong passion/commitment for 4P’s quality excellence. - Inspiring the team member with a Vision/Mission statement. Be the role model to perform - Focus on the partner’s development and generate a sufficient training plan. A good leader makes people. THE DELIVERABLES Quality Excellence - Deliver the wow dining experience to the guest. Encourage any touching point with guests and strengthen the connection. Deliver the memorable experience beyond the guest’s expectation. - Pursue 4P’s service standard/manuals. Make sure our partner delivers the service as 4ps standard and serves dishes in the best condition in the store operation. - Commitment for food quality excellence. Serve dishes in the best condition with the right quality and right communication. - Implement routine food quality check to make sure maintaining standard taste and presentation. - Strict management for food safety hygiene control. - Maintain the store ambience/ environment. Secure the guests safety as well as maintain excellent ambience - Be responsible for the store KPI. Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure. - Pursue looking for the knowledge to uplift our service quality. I.e, Drinks (Wine) , Food, System APP People development and training - Ensure interview, selection for all newcomers - Pick up potential candidates for the store people pipeline and make sufficient training and promotion plans. - Make sure all teams are executing training on time for all positions - Ensure skills partner for key positions Sustainable Business development - Be the owner of the store P&L - Secure sustainable business development and make sure the store is operating with profitable conditions. - Partner roster management: Expect the sales focus and arrange the roster to secure the profit with COL control as well as to maintain 4ps quality. - Manage expenses for ordering/purchasing to secure profit. - Stock control, inventory management, manage the COGS with safety level and export the right result on the inventory
Required Skills and Experience
- Work experience at Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain), high service quality. - 03+ year of work experience in Fine dining/ casual dining restaurant - Advanced level in English (Speaking & Writing) - Empathy with our vision - Culture fit (Ommotenashi, Authenticity, Kaizen, Compassion) - Work experience at Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain) - Have a Passion for Culinary - Outstanding customer service mindset - Have strong leadership, management, and problem-solving skills - Being independent, proactive, patient, high responsibility, and willing to work under high pressure - Commit to the goals of leading and coaching people Training & Working schedule - 3-4 months onboarding, training, and working at a designated store - Works 200 hours/ month: 8 hours/ day and 1 day off per week, flexible working hours based on operation schedule
Why Candidate should apply this position
Join us and discover what it means to work for a purpose-driven company that puts priorities on innovation, sustainability, people's happiness, and making a positive impact on the community. - Phone allowance - Competitive salary & allowances - Private healthcare insurance - Special discount 50% on company products and services - 13th-month salary, monthly bonus based on store performance - 15 - 18 annual leave days per year - Performance review (salary review)
Preferred skills and experiences
- Highly prefer candidates with passion for Pizza 4P's vision and mission
Report to
Area Manager
Interview process
2 rounds - 1st round with Area Manager (VNese), 2nd round with Operation Director (Japanese)
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