Urgent

Operation Director

Operation Management BPO Operations Management Strategic Planning

Icon salary Salary
Negotiable
Icon Location Location
Philippines

Job Overview And Responsibility

Role Functions: - Liaise with top management to make decisions for operational activities, set strategic goals and execute necessary actions within established timeline. - Cultivate and maintain strong relationships with clients, ensuring their needs and demands are met and addressing any concerns promptly. - Determines Client Operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. - Innovate operational mechanism including quality management system, talent management system and reporting system by utilizing new approach, new technology and/or new architecture. - Develops Operations systems by developing customer interaction and voice response systems, and voice/non-voice networks; utilizes planning and controlling implementations, and prepares Operations performance reports by collecting, analyzing, and summarizing data and trends. - Build a team that is self-sustaining and capable of continuous and proactive improvement activities lead by innovativeness and challenges - Plans and strategizes activities to meet business units financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. - Manages all resources which are required to maintain the existing business and, new or potential business, like human resources, facilities and systems with cost efficiency. - Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Develop new services and solutions based on customer insights, trends in not only the local market but also global market in order to provide better customer experiences and services with cost competitiveness. - Develop and maintain budgets and financial reports with revenue forecast by analysis between plan and actual, and verify invoices for Client to ensure any errors or delay in invoices. - Manage any kind of risks in entire company and prevent incidents which have business impacts.

Required Skills and Experience

- Graduate of any 4 year course - Has 12- 15 years experience as Operation Manager including 2- 5 years Senior level Management in a BPO industry handling Sales or Customer Service accounts. - Exposure in Technical Support for the multinational BPO / Call Center - Ability to set/start up and transition the Operations forms, mechanisms, policies and procedures, systems and team - Strong leadership qualities, such as but not limited to, analytical and problem solving, sense of urgency and priority, project management, systematic and organized, meticulous to details, adaptability to pace and change, client focus and interpersonal manifested in syndication and collaboration - Articulate and confidence in communication skills, and listening skills including picking up voices or signals from employees - Strategized approach to top management of Client for business process improvement, proposal for new services, and negotiation for operational and commercial conditions including pricing. - Mentoring and developing successors to lead to right direction, to do right thing and by right way based on management philosophy and without favoritism, unfairness or arrogance. - Ability to design Operations system and mechanism, business process, and communication strategies with expected outcome, cost estimate and project timeline to meet or exceed Client requirements and expectations.

Why Candidate should apply this position

Allowance - PHP 1500.00 monthly rice allowance from Day 1 HMO - Day 1 coverage + 1 free dependent - Optional to enroll one more (premium will be salary deducted) - 10 VL (earned monthly) - 10 SL (earned monthly) - Annual Leaves - 1 Birthday Leave - 3 Emergency Leaves (supporting docs required) from Day 1 - Other Govt-mandated leaves - Annual Leaves are available for Full-Time employees (probationary for 6 months before regularization) except for Emergency Leaves. - If candidate is an expat: Company will cover work permit + visa costs + accommodation + transport allowance + 1-way flight ticket,

Preferred skills and experiences

- Ability to work well for challenges, under pressure and manage multiple priorities.

Report to

EVP

Interview process

Screening, online exam and creation of PPT (TCAP will provide a template or mock data to use) ->Initial Interview and Excel Exam - Final Interview - Client Interview (depending on the project)

Tony Nguyen

Headhunter | Recruiter
Verified
employee 6796 candidates
cup 822 interviews
health 57 offers

Apply for this job

Successfully!

Thank you, you have sent the information successfully.

← View more Tony Nguyen's jobs
upload Click or drag file to this area to upload PDF only (3MB), You can update only 1 CV

Tony Nguyen

Headhunter | Recruiter
Verified
Icon employee 6796 candidates
Icon cup 822 interviews
Icon health 57 offers
Chat
Completed jobs (57)
  • Check Placement for Data & AI Engineer
  • Check Placement for C++ Developer (Remote)
  • Check Placement for C++ Developer (Remote)
  • Check Placement for C++ Developer (Remote)
  • Check Placement for C++ Developer (Remote)
  • Check Placement for C++ Developer (Remote)
  • Check Placement for Retail & Business Development Manager
  • Check Placement for Admission Consultant
  • Check Placement for Engineering Manager (Java)
  • Check Placement for Head of Partnership
  • Check Placement for Public Relations Manager
  • Check Placement for Blockchain Developer
  • Check Placement for Senior Full Stack Engineer
  • Check Placement for Software Engineer (Web3)
  • Check Placement for Senior Technical Artist
  • Check Placement for Senior QA Engineer
  • Check Placement for Front-end Developer
  • Check Placement for Office Manager
  • Check Placement for Creative Director (Video Content Lead – Fiction)
  • Check Placement for Promo Producer (Writer)
  • Check Placement for Senior Python Engineer (Full-time remote)
  • Check Placement for Freelance Senior Marketer
  • Check Placement for Creative Director (Video Content Lead – Fiction)
  • Check Placement for Endpoint Security Engineer (1-year contractor)
  • Check Placement for Credit Control Executive
  • Check Placement for Technical Lead
  • Check Placement for Performance Marketing Specialist
  • Check Placement for Finance Executive (Consolidation) - role 2
  • Check Placement for Head Trainer
  • Check Placement for Data Scientist
  • Check Placement for #Senior Mobile Developer
  • Check Placement for Marketing Lead (Full-time remote)
  • Check Placement for Technical Solution Sales
  • Check Placement for Senior Fullstack Developer (.NET Core) - Open remotely 100%
  • Check Placement for Investor Relations Manager
  • Check Placement for Chief Technology Officer
  • Check Placement for Phó phòng Telesales
  • Check Placement for QA/QC Tester (Part-time)
  • Check Placement for Graphic Designer
  • Check Placement for Game Designer (Full-time Remote)
  • Check Placement for Motion Designer (Full-time Remote)
  • Check Placement for Full Stack NodeJS (MERN Stack) (Full-time Remote)
  • Check Placement for Chief Accountant
  • Check Placement for Frontend Developer (Full-time Remote)
  • Check Placement for Front-end developer (Freelance remote)
  • Check Placement for Data Scientist (Full-time Remote)
  • Check Placement for Performance Marketer
  • Check Placement for #Senior React Native Developer
  • Check Placement for Web Designer (Freelance)
  • Check Placement for Senior QA Engineer
  • Check Placement for Business Analyst
  • Check Placement for Senior Angular Front-end Developer
  • Check Placement for Product Owner
  • Check Placement for Senior Java Developer
  • Check Placement for Sales Admin Supervisor
  • Check Placement for Assistant
  • Check Placement for Kỹ sư Thủy lợi
View More
View Less