Customer Service Representative (SaaS)
Customer Service Customer Care Customer Service English
Salary
Location
Benefits
Work-from-home
Job Overview And Responsibility
The Role We are looking for a tech-savvy professional to provide training and helpdesk support to our new and existing client base. This is a critical role where you will act as the first point of contact for our clients, ensuring they get the most out of our software. Key Responsibilities: - Provide high-quality support to clients via phone, email, and live chat. - Guide clients on how to use our SaaS (Software as a Service) products effectively. - Troubleshoot technical issues and provide effective solutions. - Conduct remote training sessions for clients. - Manage support tickets using critical thinking to solve problems "outside the box.
Required Skills and Experience
- Experience: Minimum 3 years of experience in a Customer Service environment. - Industry Background: Previous experience supporting the use of a SaaS product is highly preferred. - Technical Skills: Tech-savvy with a genuine passion for technology and learning new systems. - Soft Skills: • Excellent English communication skills (verbal and non-verbal) • Excellent phone manner and written communication skills. • Strong critical thinking and problem-solving abilities. • Strong organizational and time management skills. - Equipment: Must have a reliable internet connection and a quiet home office setup suitable for handling calls. - Must be able to work on Monday – Friday, 8:30 AM – 5:00 PM AEST (Australian Eastern Standard Time)
Why Candidate should apply this position
- Be part of a fast-growing agency with a clear vision and a supportive team environment. - Make a tangible impact on the success of our real estate clients. - Opportunity to grow your skills and take on diverse design challenges.
Preferred skills and experiences
- Experience working with CRM systems. - Experience in client or team training. - Real Estate industry experience or knowledge.
Report to
Team Lead/Co-Founder
Interview process
Initial Interview -> Sample Support Phone Call (Roleplay)
