Account Executive
Customer Service Management Reporting
Salary
Location
Job Overview And Responsibility
- Set up and update customer information (e.g. contact details, commission settings) on internal systems. - Work closely with the Singapore KYC team to align on changes related to client compliance. - Make sure all updates are properly approved and documented, following internal guidelines. - Timely updates to clients after changes are effected - Ensure proper house-keeping, including managing dormant accounts - Create and manage customer accounts across internal and external systems when needed. - Handle internal/external inquiries about customer data in a timely and professional manner by established SOPs - Support regular reporting to track progress and ensure operational transparency. - Any other ad-hoc tasks as required by the Company
Required Skills and Experience
- Minimum Education: Bachelor’s degree or equivalent - Experience in operations, static data maintenance or onboarding experience will be viewed favourably. - Process-oriented with a strong sense of urgency and accountability - Able to uphold standards under strict timelines - Able to work independently under minimal supervision in accordance with established SOPs - Meticulous and resourceful - Read and understand documents in Chinese, and ability to read and speak English
Why Candidate should apply this position
- Competitive salary - Health insurance, social insurance, unemployment insurance - Travel and team-building activities per the company's guidelines and policies - Work in an international environment, utilizing English for seamless interaction with professional departments from diverse countries - Working environment: Dynamic, fair competition - Working time: 8:00 AM - 5:00 PM, Monday to Friday - Probationary period: 2 months
Preferred skills and experiences
- Skills prioritize candidates who can onboard as soon as possible
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