IT Support
Salary
Location
Job Overview And Responsibility
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. - Resolves or escalates multiple and varied customer issues. Documents technical work and research. - Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. - Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. - Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. - Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Required Skills and Experience
- Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills. - Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher) - Having IT background or Customer Service experience - Open to fresher candidates
Why Candidate should apply this position
- Competitive Salary up to 24M - Salary at 100% during the probationary period - 90% contribution of the gross salary to social insurance - An employee who works at night (10PM-6AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance - 20 days leave (12 days of annual leave and 8 days of sick leave) - Training will be offered - Full working equipment will be provided Annual Health Checkup - Activities: Birthday party, Employee engagement activities
Preferred skills and experiences
- Prioritize candidates who can onboard as soon as possible
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