IT Business Analyst
CRM Leadership Agile
Salary
Location
Job Overview And Responsibility
- Work closely with cross-functional teams, and business stakeholders to gather and translate business requirements into actionable insights and deliverables. - Leading end-to-end business analysis activities across various initiatives, with a focus on insurance or banking domain. - Managing and prioritizing requests related to Lead Management, CRM systems, or card-related services. - Serving as a subject matter expert for relevant platforms and business processes. - Defining and modeling data structures and workflows to support new features, enhancements, and campaigns. - Coordinating with developers, QA teams, and vendors to ensure accurate implementation of business requirements. - Conducting gap analyses, impact assessments, and root cause analysis for process improvement. - Supporting User Acceptance Testing (UAT) planning, execution, and validation. - Creating and maintaining comprehensive documentation, including functional specs, user guides, and training materials.
Required Skills and Experience
- Bachelor’s degree in Computer Science, Information Systems, Finance, or a related discipline. - At least 4 years of experience as a Business Analyst in the insurance or banking or financial services industry. - Strong experience in CRM systems, Lead Management, or card system processes (e.g., Way4). - Proven ability to work with and influence a wide range of stakeholders at different levels of the organization. - Experience in translating business needs into detailed functional requirements and process flows. - Familiarity with Agile/Scrum or other project delivery methodologies. - Excellent communication, presentation, and documentation skills. - Strong analytical and problem-solving mindset with attention to detail.
Why Candidate should apply this position
- Competitive salary and 13th-month salary - 14+ annual leaves per year - Premium healthcare insurance, starting from your probation period - Project reviews and yearly performance appraisals - Annual company trips - Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.) - International team with flexible working time + hybrid working - Tailor-made career path - Technical workshops and training courses - Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
Preferred skills and experiences
- Hands-on experience with API integration (REST/SOAP) is a plus.
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