Technical Support Engineer (Microsoft Office)
Technical Support Technical Support
Salary
Location
Benefits
Extra health insurance
Free lunch and Snacks
Laptop/desktop for works
Job Overview And Responsibility
1. Customer Issue Resolution & Responsiveness a. Drive the communication with the customer to ensure the customer has confidence on problem resolution. b. Define and understand the customer issue by creating the adequate reproduction scenarios. c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving. 2. Effective Communication & Collaboration a. Identify the right resource to collaborate with for tough & political hot problem. b. Collaborate with cross-group peers both proactively and reactively. c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate. 3. Training & Readiness a. Identify current knowledge deficiencies/training needs, as well as potential future needs. b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions). c. Make effective technical presentations, both internal and external. d. Provide documentation and mentoring to others within your technical specialty. e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs. f. Implement your development plan, actively seek development opportunities, and complete all scheduled training. g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans. 4. Operation Precision a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary. b. Use appropriate documentation and utilization and / or labor tracking methods to account for time. c. Manage and prioritize your workload while keeping team members and management appropriately informed. d. Participate in ad-hoc projects per management request or business need.
Required Skills and Experience
• At least 1 year of experience in Technical Support role or similar role • Leadership - Manages team’s daily operational excellence and handle technically challenging and politically hot customer situations. • Strong communications skills - Excellent spoken and written English communication skills. • Effective, polished interaction with customer to gather information. • Demonstrable troubleshooting skills • Cross-team collaboration • Logical and Critical thinking
Why Candidate should apply this position
- Competitive salary depending on experience - Social and Health insurance follow Vietnamese Law - Young & Dynamic Working Environment - International Culture - 100% on-site - Opportunities for professional growth
Preferred skills and experiences
- Highly prefer candidates with IT background
Report to
Team Lead
Interview process
Round 1: English Test (Speaking 5-10m online, Writing test will send via email) -> Round 2: Technical Test (A document will be provided to study)
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