Center Manager
Operations Operation Management Business Development Team Leader Operations Business Development
Salary
Location
Benefits
Laptop/desktop for works
Travel/company trips
Other benefits
Job Overview And Responsibility
About the Role Genki House is a premium elderly care center in District 7, currently in a growth and restructuring phase. This role sits at the intersection of operations, sales, and people leadership — you will work directly with the CEO to stabilize the center and build a scalable, commercially strong operation. The right person is a proven manager who knows how to drive revenue, earn trust from a diverse team, and deliver a premium experience to residents and their families. Key Responsibilities - Own the center's P&L: revenue targets, cost control, and operational efficiency - Design and execute the sales strategy — from inquiry conversion to retention and upsell - Set, track, and manage KPIs for the team; run regular performance reviews and coaching - Serve as the primary relationship manager for residents' families — handling concerns with professionalism and genuine care - Implement and refine SOPs across all service touchpoints, from intake to daily care delivery - Work closely with the CEO on restructuring priorities and medium-term growth plans - Recruit, develop, and retain a high-performing non-medical operations team
Required Skills and Experience
- 3–5 years in a center, branch, or operations management role with direct P&L ownership - Demonstrated track record in hitting sales targets and leading a sales or service team - Strong people management skills: proven ability to lead, motivate, and retain staff across different personality types - High emotional intelligence — comfortable navigating sensitive conversations with families or residents - Comfortable working in an ambiguous, restructuring environment with direct CEO exposure
Why Candidate should apply this position
- Competitive Salary: 20,000,000 - 25,000,000 VND, negotiate depending on interview results - Incentive Scheme: Performance-based bonuses linked to sales targets. - Environment: Modern, high-end medical facility in a prime District 7 location. - Social insurance - Working device - Annual leaves
Preferred skills and experiences
- Background in elderly care, hospitality, wellness, or premium service environments - Experience in building or overhauling SOPs in a growing organization - English proficiency (for reporting or internal documentation)
Report to
Boards
Interview process
1-2 rounds with the Boards
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