Lodge Manager (GM)

Management General management

Icon salary Salary
Negotiable
Icon Location Location
Vietnam

Benefits

13th month salary 13th month salary
Full social insurance Full social insurance
Flexible working time Flexible working time

Job Overview And Responsibility

- Oversee all lodge operations end-to-end: guest services, F&B, housekeeping, maintenance, and activities — from arrival to departure. - Lead, motivate, and develop a 160-person team across departments; build an inclusive, service-first culture that retains talent in a remote environment. - Maintain the highest standards of eco-friendly practice consistent with Topas Ecolodge s sustainability commitments and National Geographic recognition. - Own the lodge P&L: manage budgets, monitor costs, optimise revenue streams, and report to ownership with clear financial insight. - Drive consistent guest experience quality, respond to feedback, and continuously raise standards across all touchpoints. - Manage vendor and supplier relationships, logistics, and maintenance schedules specific to the highland location. - Work closely with the Hanoi sales and marketing team to align operational capacity with commercial priorities and booking patterns. - Represent the lodge s values in dealings with local communities and cultural heritage initiatives in the Sapa region.

Required Skills and Experience

- Have strong experience in managing and operating resorts in a remote highland location as General Manager - Senior hospitality management background, ideally in eco-tourism, boutique resorts, or independent luxury properties; experience managing remote or operationally challenging environments is highly valued. - Proven track record leading large on-site teams (100+ staff) with demonstrable results in team development, retention, and service quality. - Strong financial acumen: budget ownership, cost control, and P&L accountability. - Exceptional communication skills and fluency in English; ability to work effectively with an international ownership team. - Hands-on, present leadership style — this role requires being at the lodge, not managing from a distance.

Why Candidate should apply this position

- Competitive salary package with annual performance bonus. - On-site housing provided. - The chance to lead one of Asia s most awarded eco-luxury properties at a meaningful moment in its growth. - A genuinely immersive role in one of Vietnam s most extraordinary landscapes, with real scope to shape lodge culture and guest experience. - Executive benefits package.

Preferred skills and experiences

- Proficiency in Vietnamese or another local language. - Direct experience with sustainability certifications or eco-lodge operations. - Background in adventure tourism, trekking, or activity-based guest programming. - Familiarity with Sapa, the Northwest region, or hill-tribe cultural context.

Report to

Ownership (Denmark-based)

Interview process

2 rounds -> 1 round with Denmark Team

Harrison Yeong

Headhunter | Recruiter
Verified
employee 1716 candidates
cup 590 interviews
health 67 offers

Apply for this job

Successfully!

Thank you, you have sent the information successfully.

← View more Harrison Yeong's jobs
Upload your CV — AI will auto-fill your details into the form
upload Click or drag file to this area to upload PDF only (3MB), You can update only 1 CV

Contact details

Summary

$

$

Additional questions

Harrison Yeong

Headhunter | Recruiter
Verified
Icon employee 1716 candidates
Icon cup 590 interviews
Icon health 67 offers
Chat
Completed jobs (67)
  • Check Placement for Accountant
  • Check Placement for Growth Associate
  • Check Placement for Finance Business Partner / Manager
  • Check Placement for [TW] Marketing Executive
  • Check Placement for [TR] Country Manager
  • Check Placement for VIP Relationship Manager
  • Check Placement for [Thai] Business Development Manager
  • Check Placement for [TH] Marketing Executive
  • Check Placement for Admission Counsellor
  • Check Placement for [ID] Country Manager
  • Check Placement for [KR] Business Development Manager
  • Check Placement for Trợ lý Điều hành, PR
  • Check Placement for Sales Manager
  • Check Placement for Assistant to Director
  • Check Placement for Regional Business Development Manager
  • Check Placement for [Myanmar] Business Development Manager
  • Check Placement for Senior Counselor
  • Check Placement for Head of B2B
  • Check Placement for Business Development Manager
  • Check Placement for Senior Counselor
  • Check Placement for [HCM] Business Development Manager
  • Check Placement for Finance Executive (Financial Reporting)
  • Check Placement for [PH] Country Manager
  • Check Placement for Admission Executive
  • Check Placement for [TW] Country Manager
  • Check Placement for Senior DevOps Engineer
  • Check Placement for Project Manager (Web3 dApps)
  • Check Placement for [MY] Country Manager
  • Check Placement for Accounts Payable
  • Check Placement for [SLK] Country Manager
  • Check Placement for [SLK] Country Manager
  • Check Placement for Business Development Executive
  • Check Placement for AP Invoice Processing
  • Check Placement for Account Manager (Part-time)
  • Check Placement for [HCM] Business Development Manager
  • Check Placement for Chief Financial Officer (CFO)
  • Check Placement for [HCM] Business Development Manager
  • Check Placement for [SLK] Business Development Manager
  • Check Placement for [HN] Business Development Manager
  • Check Placement for Global Business Development Manager (APAC & US Market)
  • Check Placement for [SLK] Country Manager
  • Check Placement for Finance Executive (Financial Reporting)
  • Check Placement for Admission Counselor
  • Check Placement for Senior SEO Executive
  • Check Placement for Admission Counselor
  • Check Placement for [SLK] Consultant – Operations Manager
  • Check Placement for Business Development Lead (Healthcare Industry)
  • Check Placement for Admission Counselor
  • Check Placement for [BR] Country Manager
  • Check Placement for Finance Executive (Systems and Analytics) - role 3
  • Check Placement for Recruitment Delivery intern
  • Check Placement for OutSystems Developer
  • Check Placement for Service Admin
  • Check Placement for [PHL] Student Recruitment Manager
  • Check Placement for Senior OutSystems (.Net)
  • Check Placement for Head of Sales
  • Check Placement for Student Recruitment Manager
  • Check Placement for Head of Growth
  • Check Placement for [HN] Sales Manager
  • Check Placement for #QA Engineer
  • Check Placement for Senior Android Developer (Kotlin/Java)
  • Check Placement for #Senior Mobile Developer
  • Check Placement for Customer Service Team Leader
  • Check Placement for Operations Admin
  • Check Placement for #Senior Front-end Developer
View More
View Less