Japanese Speaking Service Desk Officer

Administration Accounting CRM Microsoft

Icon salary Salary
Negotiable
Icon Location Location
Hanoi

Job Overview And Responsibility

• Act as a point of contact to ensure smooth communication between Outcubator and its different partners in Japan. • Support in opening new entities in Japan. • Collaborate with the accounting team to: o Review supporting documents and make payment requests in the systems. o Maintains historical records by filing documents. o Prepare the monthly budget for the Japan entity. o Communicate with the local accountant to fulfill the entity's tax and compliance responsibilities such as filing Corporate tax returns, VAT declarations, and Financial statements • Assist various teams with translating documents in Japanese • Stay updated on industry trends, product developments, and regulatory changes related to payments and financial services, especially in Japan, to provide informed support and guidance to internal teams and external stakeholders. • Handle administrative tasks such as account setup, verification, and documentation per company policies and procedures. • Collaborate with cross-functional teams including Sales, Operations, and Technical Support to escalate and resolve complex issues as needed. • Other tasks as assigned by the team lead and board of management.

Required Skills and Experience

• Fluent proficiency in Japanese and English, both written and verbal. • Basic knowledge of accounting principles and practices, with the ability to perform tasks such as invoicing • Strong communication skills • Excellent problem-solving skills and a customer-focused mindset, with a dedication to delivering high-quality support and resolving issues in a timely manner. • Proficiency in using computer software and applications, including MS Office suite and CRM systems. • Ability to work independently with minimal supervision and collaboratively within a team environment. • Strong attention to detail, organizational skills, and the ability to multitask effectively in a fast-paced environment.

Why Candidate should apply this position

If you are eager to take your career to the next level in the payment industry, this is the opportunity for you. We offer: • Competitive compensation depending on experience and skills; • Private Insurance; • Individual career path; • Comfortable workplaces with the most up-to-date equipment; • Our own chefs make delicious breakfasts, lunches and desserts for whole team; • Convenient office location near West lake; • High energy, international and innovative team; • Annual assessments; • Flexible working time; • Possible business trips; • Corporate and social events; • Monthly team outing; • Football, ping-pong and table football teams inside the company. This role is the ideal opportunity for someone looking for new challenges that would allow them to make a noticeable, positive impact in the company while learning and adapting to our fast-paced scale-up environment. As part of our growing team in Hanoi, you will have a lot of opportunities to develop your career further with us. With future expansion plans, now is a great time to join us on our journey to change the way we pay.

Preferred skills and experiences

Knowledge of payment processing is a plus

Harrison Yeong

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