Customer Service Officer

Customer Service Content Marketing Content Writing

Icon salary Salary
Negotiable
Icon Location Location
Ho Chi Minh

Benefits

Full social insurance Full social insurance
Others Others
Salary review Salary review
Travel/company trips Travel/company trips
Laptop/desktop for works Laptop/desktop for works
13th month salary 13th month salary
Flexible working time Flexible working time
Work-from-home policy Work-from-home policy

Job Overview And Responsibility

· Handle enquiries and provide positive omni-channel experience to public via call, email, chat bots and any social media messaging platform. · Communicate with customers through various channels professionally and meet the required service level agreements. · Provide accurate, personalised and anticipatory service with complete resolution. · Take necessary action to provide first contact resolution within the required response time. · Ensure customer’s issues are resolved, follow up with customers via call and email where necessary · Log all details of engagements with customers in the CRM and track these cases till closure . · Work as a team to ensure that the contact centre service level is met · Handle any other administrative functions as assigned by Team Leads / Manager · To attend briefings/trainings conducted by Team lead / clients or Managers

Required Skills and Experience

· Have obtained a diploma, with good command of language, or NITEC/Higher NITEC qualification with prior experience in customer service. · Candidate with 1+ year of prior experience in customer service · Good command of English (written and spoken) · Highly disciplined and meticulous · Analytical with good problem-solving skills · Organised, Self-motivated, Positive attitude and Result-oriented · IT savvy with good working knowledge of Microsoft Office · Strong phone and verbal communication skills along with active listening. · Empathetic and customer-oriented, with a passion for service excellence

Why Candidate should apply this position

ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine. - Exclusive chance to work on a new project called Smart City (1B+ USD value): https://www.stengg.com/smart-city - Meal & transportation allowance - 13th salary - 14 annual leave days - Laptop provided - Flexibility to hybrid work (3 days at office - 4 days/week during probation) - Ability to travel occasionally to co-work with the team in Singapore - Growth and learning opportunities - Social and Health insurance under Vietnamese Labor Law (Full social insurance)

Preferred skills and experiences

· Ability to multitask

Report to

Hiring Manager

Interview process

Offline interview -> maybe 1-2 online interview if necessary

Harrison Yeong

Headhunter | Recruiter
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employee 792 candidates
cup 270 interviews
health 33 offers

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Icon employee 792 candidates
Icon cup 270 interviews
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