Digital Sales Operations Manager (RTC channel)
Sales Manager Planning Business Development
Salary
Location
Job Overview And Responsibility
Customer Onboarding, Acquisition & Retention - Coordinate with sales to select the right outlet digital platform on boarding. - Drive customer acquisition, training, and retention through active customers/sales engagement. - Continuously capture and address customer pain points actively work with Telesales, Digital Sales, Sales, and VOC teams to improve customers’ satisfaction Digital Sales Performance Management - Track eB2B, eB2C, and Telesales performance to identify growth opportunities both revenue & volume. - Lead regular review cadences with key stakeholders on key KPIs (sales volume, coverage, ASO…) for quick action. Campaigns, Action Plans & Stakeholder Alignment - Conduct daily market observation and use Digital Sales and eB2C data to generate insights, design targeted campaigns, and propose actionable plans. - Tailor omni-channel plan to BU needs and align stakeholders including HO functions. - Support segmentation and proper utilization of digital touchpoints (B2B, Telesales, traditional order conversion). - Coordinate closely with Telesales Supervisors and Outbound Managers to solve the issues and improve performance digital sales Program Deployment & Execution - Oversee execution of Digital Sales, eB2C, and Telesales programs in-market. - Coordinate with regional DDTs, SS SubDist, distributors, and sub-distributors to ensure high-quality service in processing digital orders, fostering digital tools adoption and stickiness. - Manage deployment in non-B2B segments, ensuring smooth rollout and operational readiness.
Required Skills and Experience
- Bachelor’s degree or upper, preferably in business management & equivalent major - At least 4 years working experience in FMCG sector which is at least 2 years in sales such as Sales Supervisor or related role - Good command of English (Intermediate level) - Digital savvy: data-driven, proficient in Excel, data analysis & visualization; experienced in measuring Sales productivity and deploying tools for Sales - Open mind, proactive and dynamic in driving work independently - Knowledge of the RTC model, acting as a hub to manage the entire product distribution flow from factory to consumers (distributors / wholesalers / telesales / digital sales...)
Why Candidate should apply this position
- Benefits will be shared in details for successful candidates
Preferred skills and experiences
- HVN Sales field experience is the plus
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