• Hani Hà
  • ITSM JIRA Implementation Specialist

ITSM JIRA Implementation Specialist

Consultant Implementation Jira Consultant

Icon salary Salary
Up to $1,250
Icon Location Location
Ho Chi Minh

Benefits

Performance bonus Performance bonus
Laptop/desktop for works Laptop/desktop for works
Yearly salary review Yearly salary review
Other benefits Other benefits
Full social insurance Full social insurance
Flexible working time Flexible working time
Work-from-home Work-from-home

Job Overview And Responsibility

About the Role: We are looking for an experienced ITSM JIRA Implementation Specialist to lead the deployment and configuration of JIRA Service Management for ITSM processes. This role involves designing workflows, configuring SLAs, integrating with enterprise tools, and ensuring alignment with ITIL best practices. Responsibilities: - Implement and configure JIRA Service Management for ITSM processes. - Design workflows, automation rules, and dashboards. - Integrate JIRA with Confluence and other enterprise systems. - Provide training and documentation for end-users.

Required Skills and Experience

- At least 3 years of experience in similar positions - Proven experience in JIRA Service Management implementation. - Strong understanding of ITIL and ITSM processes. - Hands-on experience with workflow design and automation. - Familiarity with Confluence and REST API integrations.

Why Candidate should apply this position

ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine. - Meal allowance & transportation allowance - Laptop - 100% salary from probation - Training from probation - Free learning of all courses on LinkedIn e-learning - Private insurance for employees from probation - SHUI is paid on total Gross Base salary - Annual performance review - Annual salary review - Lots of periodic company gatherings and events.

Preferred skills and experiences

- Atlassian Certified JIRA Administrator. - ITIL, Atlassian JSM - Experience in large-scale enterprise deployments.

Report to

PM

Interview process

Culture fit -> technical interview with PM

Hani Hà

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Hani Hà

Headhunter | Recruiter
Verified
Icon employee 1001 candidates
Icon cup 121 interviews
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