Solar Service Assistant (Chinese speaking)
Customer Service Administration Assistant Administrative task Logical Thinking Problem Solving Organization Communications Customer Service Microsoft Office Reporting
Salary
Location
Job Overview And Responsibility
Responsible for customer communication, service request coordination, process management, reporting, and administrative support for Renewable Energy and Site Power service operations. The role serves as a key communication point between customers, partners, and internal technical teams to ensure efficient service delivery and customer satisfaction. - Receive customer calls, inquiries, and technical service requests through phone, email, and other communication channels. - Record, categorize, and coordinate technical requests with service engineers, ensuring timely follow-up and resolution. - Communicate with customers, partners, and internal teams to provide service updates and coordinate service activities. - Manage service processes, including request tracking, documentation, workflow coordination, and case closure. - Prepare service reports, presentations, meeting materials, and other operational documentation. - Support technical material preparation, spare parts coordination, and administrative activities. - Monitor service progress, follow up on pending issues, and support continuous improvement of service operations.
Required Skills and Experience
- Bachelor's degree in Business Administration, Languages, Engineering, or related fields. - Good Chinese (Mandarin) and English communication skills, both written and spoken, are required. - Clear, professional speaking voice, good pronunciation, and excellent telephone communication skills. - Strong customer communication, interpersonal, and coordination skills. - Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools. - Good organizational skills, attention to detail, and ability to manage multiple tasks. - Customer-oriented mindset with professional communication skills. - Strong coordination, follow-up, and problem-solving abilities. - Good logical thinking, process management, and organizational skills. - Ability to work independently and collaborate effectively with technical teams. - High sense of responsibility, accuracy, and confidentiality.
Why Candidate should apply this position
- Monday to Friday (08:30-18:00). - Short term and long-term award - Huawei online and offline aboard training. - Participating in full insurance benefits (health insurance, social insurance, unemployment insurance), the company supports 24/24 accident insurance and health care insurance for employees. - Professional working environment, multinational company, good career development opportunities. - Cultural and sports activities, taking care of employees health and life are organized periodically...
Preferred skills and experiences
- Previous experience in customer service, service coordination, or administrative support is preferred. - Technical knowledge of Solar PV, BESS, Site Power, or related electrical systems is an advantage.
Report to
Head of Department
Interview process
1-2 rounds with the department and HR (same day)
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Hằng Nguyễn
Headhunter | Recruiter
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