Application Support Engineer

Closed

Engineering

Location

Ho Chi Minh

Benefits

Performance bonus

Laptop/desktop for works

Yearly salary review

Other benefits

Full social insurance

Flexible working time

Work-from-home

Job Overview And Responsibility

Job overview - Identify and resolve application issues encountered by users. - Lead and manage the deployment process from User Acceptance Testing (UAT) to Production (PROD) environments, ensuring smooth and timely releases. - Respond promptly to impromptu application-related requests from customers, providing effective solutions or escalation as needed. - Responsible to drive all technical and functional issues towards closure to meet Service Level Agreements (SLA). - Assist in compiling support data and material for presentations and reports. - Interface with application users, technical support personnel, engineering and product management teams for escalation and resolution. - Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement. - Develop application test cases. Co-ordinate and involve in application testing. - In charge and perform Software Release Management in multiple environments. - Provide evidence, root cause, finding and resolution for incident report. - Oncall for incident response and provide support whenever required. - Require support on ITSM based on Jira Platform. - Training will be provided on business applications.

Required Skills and Experience

- You have a bachelor degree in engineering (Computer Science, Computer Engineering, Software Engineering) with 1+ years of experience - Prior experience in IT Support - Experience in developing an application test plan. - Using English fluently to facing and response with customer as daily basis.

Why Candidate should apply this position

ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine. - Meal allowance & transportation allowance - Laptop - 100% salary from probation - Training from probation - Free learning of all courses on LinkedIn e-learning - Private insurance for employees from probation - SHUI is paid on total Gross Base salary - Annual performance review - Annual salary review - Lots of periodic company gatherings and events.