Sales and Service Engineer
Salary
Location
Job Overview And Responsibility
• Executes field service activities such as installation and commissioning of new machine, maintenance, repair, trouble shooting and technical consulting at customer site base on applicable processes and guideline • Provide training to customer for operate & maintain the machines • Handle existing customer & identify new customer in defined market segment • Achieve sales target for new machine, spare parts & service contract set by management in assigned area. • Monitor customer, competitor activity & gather general market information and feedback to headquarter • Prepare quotations, documentations and whenever required, take the lead for direct project related customer communication • Create and maintain strong customer relationship with top notch customer service • Ensure Code of Conduct compliances Authority to decide (Authority to grant discount, signature authority, authority according to policies, etc.) • Decide and acts on local discount in consultancy with supervisor and according to global discount guidelines. •Act to gather information and advice from specialists and communicate with the customer •Act in order to achieve high data quality and up to date CRM database •Act and decide on relevance of service products and consult customers accordingly •Acts on executing field service activities •Acts on executing helpdesk duties and technical customer consulting •Enforce Code of Conduct within the organization
Required Skills and Experience
Education • Degree in Mechanical / Electrical Engineering • Sales or business administration qualification preferred Work experience • >5 years in the multi-national industrial environment, preferably with experience in wire processing machines • Good understanding in machinery, automation and software • Additional industrial sales experience is highly appreciated Expertise and methodology (Business knowledge, languages, MS-Office, etc.) • Intermediate working knowledge of Microsoft Office package (Word, Excel, Power Point) • Intermediate working knowledge of Salesforce CRM package appreciated • Knowledge on lean office methodology appreciated Other requirement criteria (Personal related competence as social competence, management competence, strategic competence, willingness to travel, etc.) • Presentation skills • Communication skills • Readiness for travelling • Flair for a technology driven environment • English & Chinese (Advanced Level)
Why Candidate should apply this position
- Competitive salary - $1100 yearly medical and wellness – Submit claim based on reimbursement. - Can claim monthly mobile fees up to $67 a month and internet fees for business - purposes - Performance bonus after end of the year. - AWS: Distribute on December Performance bonus based on individual and company performance: Every April of the year. Annual leave start from 15 days
Preferred skills and experiences
Other languages (except English) appreciated
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David Tan
Headhunter | Recruiter
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