Client Success Manager
Account Management Sales Business Development CRM Client Relations Consultant Business Development Software Development
Salary
Location
Benefits
Performance bonus
Laptop/desktop for works
Yearly salary review
Other benefits
Full social insurance
Flexible working time
Work-from-home
Job Overview And Responsibility
- Own client engagements from first contact to handover, including meeting agendas, preparation, minutes, and follow-up actions. Serve as the client's first point of contact at VCC. - Qualify inbound leads by capturing the client's business context, budget signals, decision process, and timeline, and close out leads that are not a good fit. - Determine when a meeting requires a Solution Architect or Tech Lead, and brief them on the scope, constraints, and commercial context before they join presales discussions. - Grow existing accounts through renewals, expansion conversations, and regular check-ins with delivery teams on client health. - Keep the pipeline current in the CRM and lead a weekly pipeline review with the Head of Client Success & Growth. - Support the Country Head of Vietnam in structuring the product and services footprint across Business Areas. - Support meeting coordination and follow up on agreed actions with relevant internal and external stakeholders.
Required Skills and Experience
- 5+ years of experience in client-facing roles within IT services, software delivery, or technology consulting. - Ability to independently run discovery and qualification meetings. - Ability to explain service engagement models to client audiences and answer first-level questions on how software projects are delivered. - Excellent English communication skills, with the ability to engage confidently with senior stakeholders, client teams, engineers, data scientists, and cross-border teams.
Why Candidate should apply this position
ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine. - Meal allowance & transportation allowance - Laptop - 100% salary from probation - Training from probation - Free learning of all courses on LinkedIn e-learning - Private insurance for employees from probation - SHUI is paid on total Gross Base salary - Annual performance review - Annual salary review - Lots of periodic company gatherings and events.
Preferred skills and experiences
- Domain expertise in airlines, airports, MRO, aircraft OEMs, or large-scale industrial operations, particularly in areas such as maintenance scheduling, revenue management, fleet assignment, crew or resource optimisation, production planning, or asset utilisation. - Experience in IT business development for AI, data, or analytics software services.
Report to
Head
Interview process
1 HR call to check English skills (online) + 2 offline interview
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Lynn Mary
Headhunter | Recruiter
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